The Mental Health Step Up/Step Down Service – Geraldton provides short-term residential mental health support for people who are either becoming unwell and at risk of being admitted to hospital (‘step up’ support) or leaving hospital but in need of extra support to transition back into the community (‘step down’ support). The service offers a safe and supportive space to reduce distress and promote recovery. Our 10-bed centre offers 24-hour support. Consumers have access to a range of group and individual programs to build their confidence and skills, develop a sense of meaning and purpose, identify personal goals, and develop their own wellbeing plan. The service is available to people living in the Midwest region. It is not a replacement for acute inpatient care but an option that can prevent the need for hospitalisation when people are aware that they are becoming unwell. The maximum length of stay is 28 days.